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On Rush orders, please write to us at admin@scenariosusa.org and include a “need by” date. Sorry, we are unable to accommodate orders that must ship the same day on which they are ordered. If the title you request is not available, you will receive an email within 24 hours.Returns for a full refund are accepted within 30 days of purchase. Please call our distribution department at (718) 230-5125 for all refunds and exchanges or to report any technical problems. If a DVD arrives damaged, we will replace it at no cost. If a DVD is damaged after purchase, a replacement copy can be obtained for 50% of the list price, plus shipping and handling. All damaged DVDs must be returned prior to replacement.